Standard Terms and Conditions

All transactions between Prompt Roofing and the Client are subject to the following terms and conditions:

1. All quotes are valid for a period of 90 days only.
2. Payment Terms: A 50% deposit is payable on acceptance of the quote (please email the proof of payment to orders@promptroofing.co.za), and 50% on completion.
   For projects over R50,000, a 25% progress payment is required at 50% completion. Projects under R12,500 must be paid in full before work begins.
   RSA ID or Passport number is required before a start date is confirmed.
3. The balance is payable on completion. Failure to pay within 7 days may result in legal action and recovery costs.
4. Guarantees are only issued after full payment and post-project inspection appointment.
5. A 10% cancellation fee applies to accepted quotes (online or signed).
6. Unhindered access to the site must be provided until work completion.
7. Clients must remove all items, furniture, vehicles etc. Prompt Roofing is not liable for any damage during works.
8. Prompt Roofing is not liable for any damage due to weather during roof work despite best precautions.
9. Quotes include only stated items. Unforeseen/hidden issues will be quoted separately after your approval.
10. If the quote is partially accepted, the guarantee may be adjusted to reflect the accepted scope.
11. Prompt Roofing will not be held responsible for breakage of skylight glass.
12. Not liable for damage to TV, satellite, electrical or plumbing lines encountered during work.
13. Not liable for omissions or errors in the submitted quotation or accepted quote.
14. Unspecified areas in the quote are excluded from the contract scope.
15. Amendments/additions to quotes are only valid once agreed upon in writing or accepted online.
16. All building or repair materials remain Prompt Roofing’s property until final invoice is paid.
17. Legal action will be taken for non-payment within 7 days of final invoice. Legal fees will be added to your bill.
18. Guarantees exclude damage due to poor maintenance like uncleaned gutters or blocked downpipes.
19. Guarantees exclude damages from force majeure (hail, wind, storms) and are void if other parties alter the treated area without prior written consent from Prompt Roofing.
20. The 12-year warranty is valid if 3-yearly inspections and related maintenance work (if quoted and approved) are completed. Reminders will be emailed; non-compliance voids the remaining warranty.

Liabilities and Indemnities

The Client indemnifies Prompt Roofing from all direct or indirect losses during execution of contracted work.

Our guarantee covers leaks caused by our workmanship or products in treated areas only. It excludes hail damage, blocked gutters, or other maintenance-related failures.

Any dissatisfaction with completed work must be submitted in writing to orders@promptroofing.co.za within 7 days. We will address and rectify issues promptly.